Terms and Conditions

 

These "Terms of Use" set forth the terms and conditions that apply to your use of web site kanoatransportation.com. By using the web site, you agree to comply with all of the Terms of Use set forth herein. The right to use the web site is for personal use and is not transferable to any other person or entity.

Copyrights and Trademarks
All materials contained on the web site are Copyright January 1, 2017, Kanoa Transportation, LLC. All rights reserved. No person or entity is authorized to use, copy or distribute any portion the web site including related graphics. Kanoa Transportation, LLC and other trademarks and or service marks (including logos and designs) found on the web site are trademarks and or service marks that identify Kanoa Transportation, LLC and the goods and or services provided by Kanoa Transportation, LLC. Such marks may not be used under any circumstances without the prior written authorization of Kanoa Transportation, LLC.

Links to Third-Party Web Site
Kanoa Transportation, LLC may provide hyperlinks to third-party web sites as a convenience to users of the web site. Kanoa Transportation, LLC does not control third-party web sites and is not responsible for the contents of any linked to, third party web sites or any hyperlink in a linked to web site. Kanoa Transportation, LLC does not endorse, recommend or approve any third party web site hyperlinked from the web site. Kanoa Transportation, LLC will have no liability to any person or entity for the content or use of the content available through such hyperlink.

No Representations or Warranties; Limitations on Liability
The information and materials on the web site could include technical inaccuracies or typographical errors. Changes are periodically made to the information contained herein. KANOA TRANSPORTATION, LLC MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY INFORMATION, MATERIALS OR GRAPHICS ON THE WEB SITE, ALL OF WHICH IS PROVIDED ON A STRICTLY "AS IS" BASIS, WITHOUT WARRANTY OF ANY KIND AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES WITH REGARD TO ANY INFORMATION, MATERIALS OR GRAPHICS ON THE WEB SITE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES SHALL THE SITE OWNER OR PUBLISHER BE LIABLE UNDER ANY THEORY OF RECOVERY, AT LAW OR IN EQUITY, FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, SPECIAL, DIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO LOSS OF USE OR LOST PROFITS), ARISING OUT OF OR IN ANY MANNER CONNECTED WITH THE USE OF INFORMATION OR SERVICES, OR THE FAILURE TO PROVIDE INFORMATION OR SERVICES, FROM THE WEB SITE.

Privacy Policy
Kanoa Transportation, LLC respects your privacy. Any personal information you provide us including your name, address, telephone number, e-mail address and payment information will not be released, sold, or rented to any entities or individuals outside of Kanoa Transportation, LLC and it's affiliates.

External Sites
Kanoa Transportation, LLC is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.

Risks When Using the Internet
While we do our best to protect your personal information, we cannot guarantee the security of any information you transmit to Kanoa Transportation, LLC. You are solely responsible for maintaining the secrecy of any passwords or other personal account information. Other internet sites or services that may be accessible through Kanoa Transportation, LLC have separate data and privacy policies independent of Kanoa Transportation, LLC. Kanoa Transportation, LLC disclaims any liability or responsibility for their policies, procedures and or actions.

Licensing and Insurance
Kanoa Transportation, LLC is licensed in accordance with the State of Hawaiʻi Public Utilities Commission regulations, PUC #853-C. All Kanoa Transportation, LLC Professional Drivers are state licensed and certified. Kanoa Transportation, LLC provides $1 million dollars in general liability coverage to all of our passengers. Copies of our certificates of coverage are available upon request and should be sent in writing via e-mail only to kanoa@kanoatransportation.com.

Reservations
All reservations must be made in advance. Reservation and quote requests are accepted 24 hours a day up to 2 hours prior to requested pickup time. Advanced 24 hour notice is requested. Service is not available at Honolulu Harbor Passenger Terminals (Pier 2 & 11) or Honolulu International Airport without a prior reservation.

Agreements & Contracts
Any verbal or written agreement or contract is considered binding and governed by the laws of the State of Hawai'i and the United States of America respectively.

Price Quotes
Any price quote issued either verbally or in writing is subject to reasonable change by the company with or without advanced notice to the client should the circumstances of the booking or bookings change by the client or client representative prior to or after transportation service has commenced. This policy is necessary to insure that the company is able to adequately provide or continue to adequately provide the client with requested transportation service without unnecessary delays or interruptions causing embarrassment or financial loss to the client. This policy will still apply if an official transportation contract has been drafted, agreed to, signed and executed by both the company and client or client representative. This policy pertains to but is not limited to group transportation and or group tours.

Parental Consent
Parental consent forms must be completed and submitted when no adult is present for all passengers in the vehicle under the age of 18. For school sponsored events such as functions and or proms parental consent forms must be completed and submitted for all passengers in the vehicle under the age of 19.

Child Vehicle Restraints
Youth booster seats are available upon advanced request for an additional fee. Booster seats are for children weighing 30 to 100 pounds (14-45kg) only. Infant and child safety seats are available upon advance request for an additional fee. Safety seats are for infants and children weighing up to 40 pounds (18kg).

Waiting Time
All standard trips include complementary 15 minutes waiting time. All airport pickups include complementary 60 minutes waiting time. All port pickups include complementary 30 minutes waiting time. All airport and port arrivals are tracked and pickup times will be adjusted accordingly. If arrivals are extensively early or delayed there may be extended wait times for pickup. When making a reservation you may include buffer time if delays are anticipated after your arrival or you require extra time prior to pickup. Any extra approved waiting time is charged at $1.00 per minute.

Arrival Instructions Airport & Port

When you have your luggage and are ready for pickup please proceed to your pickup location as listed below. Due to airport and port security regulations drivers are not allowed inside of baggage claims or passenger terminals. Only active loading, unloading or limited staging is allowed at the pickup areas. If you have chosen airport concierge service your concierge will meet you either at your gate or baggage claim. Your driver or concierge will display a sign with your name on it. For airport pickups your driver or concierge will wait 60 minutes from landing time. For port pickups your driver will wait 30 minutes from docking time. If you are unable to locate your driver or concierge or you are delayed in the baggage claim or customs and immigration or if your flight or cruise is delayed or canceled please call us immediately.

Arrival Instructions Hotels & Residences

When you are ready for pickup please proceed to your pickup location. Due to company policy drivers are not allowed inside of hotel rooms and or residential units. Only active loading, unloading or limited staging is allowed at the pickup areas. Your driver will display a sign with your name on it and will wait 15 minutes from your pickup time. If you are unable to locate your driver or you are delayed or need to cancel the reservation please call us immediately.

Arrival Instructions Events

When you are ready for pickup please proceed to your pickup location. Due to company policy drivers are not allowed inside of event premises. Only active loading, unloading or limited staging is allowed at the pickup areas. Your driver will display a sign with your name on it and will wait 15 minutes from your pickup time. If you are unable to locate your driver or you are delayed or need to cancel the reservation please call us immediately.

Passenger No Show
If your driver or concierge is unable to locate or contact you and or you fail to contact us within the waiting time period the trip will be considered a no show and your driver and or concierge will depart. No refunds will be provided for no shows.

HNL Airport Passenger Pick Up Areas

Baggage Claims 1-5: Under construction. Baggage Claims 6-11: To the right at the end of the terminal at the Tour Group passenger loading lot. Tour Group lot is located next to the terminal escalators. Baggage Claims 12-15: Under construction. International Arrivals Baggage Claim: Across the baggage claim at the center median green curb. Baggage Claims 16-17: Across international arrivals baggage claim at the center median green curb. Baggage Claims 18-26: Across baggage claims 19-20 at the center median green curb. Baggage Claims 27-31: To the right at the end of the terminal at the Tour Group passenger loading lot. Tour Group exit is located next to baggage claim 31.

Honolulu Port Passenger Pick Up Areas

Pier 2 & 11: Across the passenger terminal at the personal vehicle passenger loading zone.

Reservation Agreement
You must be at least 18 years of age to reserve a vehicle. Proof of identification may be asked for. Overtime charges apply when the transfer or tour exceeds the allotted time and will be calculated on the base rate for what the vehicle was chartered for. The grace period is 15 minutes and charges are in half hour increments. We are not responsible for overtime charges incurred due to traffic, road conditions or inclement weather conditions. Vehicles cannot be loaded beyond certified seating capacity. The client assumes full financial liability for any vehicle damage caused during the duration of the reservation by themselves or any members of their party. Smoking is not permitted in any of the vehicles. It is illegal to stand through the moonroof or sunroof while the vehicle is in motion.

Payment Methods
Full payment for services must be received prior to service. We accept cash and all major credit cards. Credit card processing is completed through Square Inc. and or Peek Travel, Inc. Foreign currency is not accepted. Only United Stated dollar (USD) is accepted. All electronic payments are subject to a minimum 10% service charge in the event of cancellation (merchant fees which are not refundable by merchant companies).

Payment Terms
A 18% per year (1.5% per month) service charge is applied to past due balances. A $30 ISF fee is applied for returned checks. In the event this account becomes delinquent and is placed into the hands of an attorney or a licensed collector for collection, customers will be accessed in addition to the amount of said account and interest, all cost of collection including a reasonable attorney's fee up to the amount referred.

Cancellation Policy
Cancelation notice should be sent in writing via e-mail only to kanoa@kanoatransportation.com. Cancellations must be made 48 hours prior to the day of service to receive a full refund less any merchant processing fees. Cancellations made less than 48 hours prior to the day of service will not be refunded and will result in a 100% charge being incurred. Reservations made within 48 hours prior to the day of service will not be refunded if canceled and will result in a 100% charge being incurred. Any No Shows will result in a 100% charge being incurred. All approved refunds will be credited within 7 to 10 business days after cancelation. All claims for refunds must be made within thirty (30) days from the date of service and should be sent in writing via e-mail only to kanoa@kanoatransportation.com.

Alcohol Policy
You must be at least 21 years of age to consume alcoholic beverages. Alcohol consumption is prohibited in certain vehicles without a partition. Any fines incurred due to passenger negligence and or recklessness will be paid for by the client. The driver has the right to terminate the trip without refund if there is blatant indiscretion on the part of the client or any members of their party.

Vehicle Replacement
All vehicles are subject to availability. Vehicle make and model is not guaranteed. We only guarantee the reserved vehicle class. We aggregate the spare capacities of local transportation partners. We reserve the right to exchange vehicles due to unforeseen mechanical problems, maintenance issues, issues beyond our control or in the event of an accident for which we are unable to provide your reserved vehicle class.  The replacement vehicle may be of lower, equal or higher quality. If you are not satisfied with the replacement vehicle a service credit may be issued at the sole discretion of Kanoa Transportation, LLC.

Cleaning and Damage Fees
In the event of sickness (Interior) a cleaning fee of up to $250 may be imposed. In the event of sickness (Exterior) a $100 cleaning fee may be imposed. In the event of an act of vandalism or an extensive cleanup a minimum $500 fee may be imposed for each act. Downtime subject to loss of revenue, per each hour will be charged at $60 per hour. Kanoa Transportation, LLC will not be held liable for any lost, stolen or damaged personal articles and or property left in vehicles and for any injuries or losses resulting from passenger negligence and or conflicts.

Right to Refuse Service
Kanoa Transportation, LLC reserves the right to refuse service to any person or entity as permitted by law.

Changes to Terms of Use
Kanoa Transportation, LLC reserves the right to change these Terms of Use at any time by posting new Terms of Use at this location. You can send inquiries to Kanoa Transportation, LLC with any questions relating to these Terms of Use by email to kanoa@kanoatransportation.com.